I don't know the details, but you might need to make them a "contributor" in JIRA. It has been mentioned a few times on the mailing list in the past.
On Sat, Mar 9, 2019 at 5:38 PM paddy horan <paddyho...@hotmail.com> wrote: > Correction, the contributors' name was Owen Nelson. I'd be surprised if > Owen Wilson was contributing to Arrow... > > P > ________________________________ > From: paddy horan <paddyho...@hotmail.com> > Sent: Saturday, March 9, 2019 8:33 PM > To: dev@arrow.apache.org > Subject: Assignee on Jira > > Hi All, > > Quick question. I have merged two PR's in the last week (ARROW-2409 and > ARROW-4791). In both cases the assignee was left unassigned in JIRA. I > think this should be updated for metrics, etc.? > > When I go back and try to update it manually I can't seem to find the > users that contributed the PR's, I can find the usernames in JIRA but when > updating the "assignee" field they don't appear. > > For example, for ARROW-2409 Owen Wilson submitted the patch, his user name > is "theomn" but when I enter this in the assignee field it says "User > 'theomn' cannot be assigned issues." > > In both cases I believe that the contributors are new contributors, is > there a change in permissions on their accounts that is needed to allow me > to assign the issues? > > Thanks, > Paddy > > p.s. the other contributor was Yu Ding, username "dingelish" >