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Hi all,
I remember e had this discussion over a year ago. At the time we had
three people (including me) volunteering to help out and clean the list.

However, it went nowhere, because we did discuss the conditions and
future plans, instead of getting to work with the obvious.

Here is what I'd like o propose:
* Start to allow the volunteers to clean up the list right away. I’d
love to go through the lists and simply clean them from dead links. That
would improve it by a good deal.
* Lets define, what are simple criteria that need to be met, in order to
 be on the list. I'd say, working web-site with at least one page that
describes the OOo related services and that can be linked to. The other
criteria that are listed in the columns of the specific list.
* Lets work though any backlog of "applications" for the list that needs
to be addressed.

* Then we can discuss what the technology or process should be in the
future.

A few comments:
* I'm not sure what need there is for an 'automated' system or database.
If we keep it simple, the entries do not require much work. I like the
idea of soliciting corrections from the users, that go to the
maintainers. I don't know the infrastructure how the websites are built,
but we could add the contact info, (contact name, phone, address, and
e-mail- all public info anyway) in a comment or some other fashion that
is not visible to the end users, but easily accessible and editable to
the maintainer.
* I believe charging for listing is not the best of ideas, because it
does discriminate against small/new/low on capital businesses. Also, the
value of any fee is different in different countries. $100 in the US
might be a small fee, where in Bangladesh it might be a months income.
Not to mention, the hassles incurred by maintaining a payment system
with no substantial revenue. All it achieves is a punishment for those
that want to help the users.
* I think a central list is better than a segmented one by region. What
do you want to do with those organizations that support multiple
regions? Do they have to convince every single region maintainer to be
listed? That does not mean that each regional OOo organization might
maintain it's own list and ideally they should be in sync (and the
maintainers be in contact).
* I also believe the list should be free of references of contributions,
etc. It will always be inadequate and any claim of contribution must be
vetted for validity, which costs extra resources that can be used much
better. Let the companies by themselves provide PR about their
contributions. I think a company that helps many users is as valuable as
one that does pay a developer or contributes code or documentation. At
the end we need to make this the best tool for the end-users and not the
best tool for the developer community. If we want to recognize
contributions, I'd say we would be better off to have an annual contest
for outstanding contributions with nominations of candidates and a small
board that does rank the list (or a digg kind of site that lets the
community rank it). Invite the winner organization to the OOo conference
(paid trip, paid by a sponsor) for getting a medal and write some press
release about it.
* I'm not sure if service provider certification is a good idea. It
needs a lot of resources, and is of little value to the end users. I'd
rather encourage service providers to write stories together with their
clients and do post those on a blog or as part of the OOo Newsletter.
Lets develop a standardized questionnaire that includes the basic info,
plus amble of space for the individual story. As a condition, I'd say
the name and address/link of the service provider and the OOo user must
be present and the OOo user must provide a contact (name address, phone
and e-mail) to check the validity and to clarify questions. Focus on
what was done and how the end user benefited from it, not so much on how
"great" the service provider was. A little editorial work and great
content for the newsletter arrives which helps OOo, the service provider
community and OOo as a product. It also gives the press/blogger
community a host of user implementation stories to write about in local
papers and to expand the stories.

Enough for Sunday night

Kaj

- --
Kaj Kandler
Conficio - http://www.conficio.com/
Phone: +1 (781) 632 5773

*** Technical support for non technical users of OpenOffice.org ***
*** http://plan-b-for-openoffice.org/                           ***
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