On 03/19/2018 02:37 PM, Jim Riggs wrote:
On 19 Mar 2018, at 09:08, Rich Bowen <rbo...@rcbowen.com> wrote:
We have this awesome Help Wanted system, but something's not connecting the dots. We get
a few of these "I want to help" messages every month, but I have never once
(that I remember) see any followup from the volunteer who has said that they want to help.
The Help Wanted system, which was written over a few days by Daniel, is great,
but it's incomplete. We need to adopt it and add the features that are missing.
Is this possibly something that we want to move to Labs for enhancement? (Danny
has been itching for some activity in Labs!)
In particular, I'd like to see some of the following features:
* When someone indicates interest, this information is added to the Help Wanted
item, and we have some way to follow up with them in a week, 2 weeks, a month,
and so on. Perhaps some automated reminders?
* The ability to edit items
* The ability to add notes, status updates, and so on, to an item ... or should
we just connect an item with an actual ticket? Dunno.
* General usability and navigational enhancements. I frequently get "stuck in a
corner" and have to start from the front page again.
Based on these requirements, does it make more sense to just have Help Wanted
be a JIRA project? It may not be the most engaging interface to get started,
but maybe some type of skin or proxy could be put in front of it as a
splash/landing/search entry point? Once you're into a JIRA issue itself,
though, it could check off all four of your feature requests above. Maybe this
is just an instance where we don't need to reinvent the wheel?
Maaaaaybe?
See the bottom of http://community.apache.org - that widget there is
pulled out of Help Wanted. Is this something that we can do with Jira?
I'm not terribly concerned with the "create an issue" side being
engaging. We can figure that out.
I am, however, very concerned with the "see what's available" side being
engaging, since we are trying to engage new volunteers, on potentially
non-technical tasks. Indeed, almost *all* of the tasks that I care about
are non-technical tasks, and so our target audience is likely unfamiliar
with Jira and not keen on learning it.
If this kind of widget is doable with Jira, that would indeed save us
time and yet more volunteer resources.
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