dosubot[bot] commented on issue #8666: URL: https://github.com/apache/incubator-devlake/issues/8666#issuecomment-3675965601
<!-- Answer --> If you see "ICM board" as an option in DevLake's Scope Config UI, that means DevLake successfully fetched it from Jira using the API token configured in your DevLake Jira connection—not your browser session. So, the board exists in Jira and was accessible to the API token at the time DevLake queried for boards. However, Jira permissions can restrict who can view a board in the web UI, so you might not be able to open it directly if you don't have access, even though DevLake can see it via API. For DevLake data collection to work, the API token used in your Jira connection must have access to the board. If permissions change or the token loses access, collection will fail. If you're unsure, you can ask your Jira admin to confirm the board's existence and your token's permissions, or check DevLake logs for board-related errors during collection. In short: if the board appears in DevLake, it's not a placeholder—it was returned by Jira's API. But you may need admin help to get direct access or to troubleshoot permission issues if data collection fails. [Source 1](https://github.com/apache/incubator-devlake/blob/main/backend/plugins/jira/api/init.go) | [Source 2](https://github.com/apache/incubator-devlake/blob/main/backend/plugins/jira/models/board.go) <!-- Dosu Comment Footer --> *To reply, just mention [@dosu](https://go.dosu.dev/dosubot).* --- <sup>How did I do? [Good](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=great_response) | [Irrelevant](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=irrelevant_answer) | [Incorrect](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=incorrect_sources) | [Verbose](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=too_verbose) | [Hallucination](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=hallucination) | [Report 🐛](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=bug_report) | [Other](https://app.dosu.dev/response-feedback/a9829d16-7109-4f3b-8c75-a64897bc8c71?feedback_type=other)</sup> [](https://app.dosu.dev/b4e8e847-d479-4541-83a8-d88d83fea5c9/ask?utm_source=github) [](https://cursor.com/link/prompt?text=If%20you%20see%20%22ICM%20board%22%20as%20an%20option%20in%20DevLake%27s%20Scope%20Config%20UI%2C%20that%20means%20DevLake%20successfully%20fetched%20it%20from%20Jira%20using%20the%20API%20token%20configured%20in%20your%20DevLake%20Jira%20connection%E2%80%94not%20your%20browser%20session.%20So%2C%20the%20board%20exists%20in%20Jira%20and%20was%20accessible%20to%20the%20API%20token%20at%20the%20time%20DevLake%20queried%20for%20boards.%20However%2C%20Jira%20permissions%20can%20restrict%20who%20can%20view%20a%20board%20in%20the%20web%20UI%2C%20so%20you%20might%20not%20be%20able%20to%20open%20it%20directly%20if%20you%20don%27t%20have%20access%2C%20even%20though%20DevLake%20can%20see%20it%20via%20API.%0A%0AFor%20DevLake%20data%20collection%20to%20work%2C %20the%20API%20token%20used%20in%20your%20Jira%20connection%20must%20have%20access%20to%20the%20board.%20If%20permissions%20change%20or%20the%20token%20loses%20access%2C%20collection%20will%20fail.%20If%20you%27re%20unsure%2C%20you%20can%20ask%20your%20Jira%20admin%20to%20confirm%20the%20board%27s%20existence%20and%20your%20token%27s%20permissions%2C%20or%20check%20DevLake%20logs%20for%20board-related%20errors%20during%20collection.%0A%0AIn%20short%3A%20if%20the%20board%20appears%20in%20DevLake%2C%20it%27s%20not%20a%20placeholder%E2%80%94it%20was%20returned%20by%20Jira%27s%20API.%20But%20you%20may%20need%20admin%20help%20to%20get%20direct%20access%20or%20to%20troubleshoot%20permission%20issues%20if%20data%20collection%20fails.%20%20%0A%5BSource%201%5D%28https%3A//github.com/apache/incubator-devlake/blob/main/backend/plugins/jira/api/init.go%29%20%7C%20%5BSource%202%5D%28https%3A//github.com/apache/incubator-devlake/blob/main/backend/plugins/jira/models/board.go%29) [](https://go.dosu.dev/discord-bot) [](https://twitter.com/intent/tweet?text=%40dosu_ai%20helped%20me%20solve%20this%20issue!&url=https%3A//github.com/apache/incubator-devlake/issues/8666) -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
