Hi Tora, You can see how we handle usermessages. Look here: http://www.isaks.de/Support.aspx
everybody can post a message without to register. Everybody can see the messages. Every admin get email notification at new entry. You can also use YAF, it is a forum-software, whitch offers posts without to register. Different pages on different servers, that is maybe the one point for a mailinglist, but you can route the user to the site where they can post the broken link. Sorry for that, but it should be only a suggestion. Thanks, Richard -----Ursprüngliche Nachricht----- Von: tora - Takamichi Akiyama [mailto:t...@openoffice.org] Gesendet: Samstag, 4. Dezember 2010 20:55 An: dev@distribution.openoffice.org Betreff: Re: [distro-dev] all_rc.html: Richard, i...@isaks.de wrote: > Hi guys, > Isn't that better to use a forum for those messages than to use a mailinglist? You can Secure that with a captcha and every user can post a broken link. Admins can receive Emails from this Forum > Another advantage is that every body can see that and don't post the broken link a Second Time. Good point! For users, it could not be better than before. It's easy for them to report questioned links. For receivers, is there any practical way that you come up with? - Who keeps an eye on such reports? - Who dispatches the reports to an appropriate web page maintainer and/or mailing list of several different web site and/or pages? Until then, I think Marcus's way is practical to solve current situation. Marcus, >>> I see descriptions including the e-mail address at the end of >>> http://download.openoffice.org/all_rc.html > Am 03.12.2010 um 12:35 schrieb Marcus Lange <marcus.la...@oracle.com>: >> + other.html and all_beta.html - if there would be a Beta release right now. >> >> Due to the request from other community members I've added a "Report broken links" section to the download webpages when they got redesigned many months ago. I haven't found a 100% fitting mail address, so I've choosen this one as here wasn't that much traffic. Of course I can change this if you know a better one. I see. You did well. >>> === >>> Report broken links >>> Please report any broken link or things you think that needs to be corrected on this website by sending a mail >>> to: d...@distribution.openoffice.org. >>> === >>> End users encounter a problem and then seem to try to find >>> contact/support information within the page all_rc.html and find >>> an e-mail address of this mailing list. >>> Even though, that clearly says it is for problem regarding the website, >>> not a product. However, the page currently does not have any other >>> useful information. >> Right, not that much alternatives. I've now added some more. Please reload the webpage and tell me what you think. Thank you for promptly taking actions. It looks nice. What do you think of an idea splitting the section into two and slightly revising them? <hr/> <h3>Report broken links</h3> Please report any broken link or things you think that need to be corrected on this webpage by sending an email to: d...@distribution.openoffice.org. <hr/> <h3>Problems? or Questions?</h3> If you encounter a problem with installation or using OpenOffice.org, please look for similar problems that have been already solved before or contact us via: * User forums (English as well as 9 foreign languages are available) * Another user forums * User's mailing list (*1) *1: To receive answers, you will need to subscribe to the mailing list before sending emails to the mailing list. For instructions, see _Learn more about how to use mailing lists_ >>> Additionally, that does not mention about the necessity of subscription >>> to the mailing list. So every post from users who referred to the >>> web page becomes to be moderated. >>> Is this situation intended? >> Currently yes. But of course we can speak of how to improve it. ;-) Sure. Best Regards Tora --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@distribution.openoffice.org For additional commands, e-mail: dev-h...@distribution.openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@distribution.openoffice.org For additional commands, e-mail: dev-h...@distribution.openoffice.org
