Hi, i ran into something today that is in line with some pieces of advice I've seen mentioned a few times on various lists but never all in one spot.
Thought I might share it here as it might be helpful: 1) Assume positive intent - Put our own judgments, viewpoints, and biases aside to focus on what the person actually means, rather than what we think we hear or see. 2) Ask clarifying questions - Check your understanding often by paraphrasing what the other person said. 3) Listen humbly - Put your own ego, assumptions, and viewpoints aside. 4) Use pauses intentionally - Resist the urge to respond immediately. 5) Find common ground - Find a shared value, viewpoint, or idea. If you can’t, be civil and respectfully agree to disagree. Thanks, Justin
