Hey Justin, On 2019-07-17 3:05, Justin Mclean wrote: > Hi, > > i ran into something today that is in line with some pieces of advice I've > seen mentioned a few times on various lists but never all in one spot. > > Thought I might share it here as it might be helpful: > 1) Assume positive intent - Put our own judgments, viewpoints, and biases > aside to focus on what the person actually means, rather than what we think > we hear or see. > 2) Ask clarifying questions - Check your understanding often by paraphrasing > what the other person said. > 3) Listen humbly - Put your own ego, assumptions, and viewpoints aside. > 4) Use pauses intentionally - Resist the urge to respond immediately. > 5) Find common ground - Find a shared value, viewpoint, or idea. If you > can’t, be civil and respectfully agree to disagree.
Thanks for this! Good stuff. A lot of this is in our Code of Conduct already, especially assuming good faith (positive intent) and being inquisitive. https://www.apache.org/foundation/policies/conduct.html Our version of "Listen humbly" is "Be empathetic," which focuses on being aware of other people's emotional state and avoiding personal attacks. -Joan
