Martina Waller schrieb:
Hi all,
A good contents organization means that the information in a
documentation is structured according to the context of use. So, if
you answer the question "Can you find the desired information quickly
and in a reliable manner" with yes, the documentation has a good
contents organization. I guess that's not the case. Why not?
As far as I can see we have two different types of contents organization:
1. The organization of contents on the ooo website
2. The organization of contents within online help or individual
documentation bits.
In order to improve 1. I would suggest to make publication dates of
the How to's visible on the web site.
For 2. especially for the online help I would suggest to
- create a problem-oriented context sensitive help in dialogs.
Let me explain that further: Users who press the help button in dialogs
have a problem they want to be resolved. Help must offer resolutions for
user problems at this place (for example a list of guides).
- make offerings beyond documentation: give access to user groups.
- Create an expanding function like in Microsoft Office to allow
embedded information for beginners within information for advanced users.
This is more user friendly than a cross-reference because you have the
whole text context and do not need to switch between two windows.
Thanks for you comments
Martina
--
[EMAIL PROTECTED] - Technical Writer
StarOffice - Sun Microsystems, Inc. - Hamburg, Germany
http://www.sun.com/staroffice
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