Correction: "I do *NOT* think it is good idea to remove this channel completely."
On Thu, Oct 26, 2017 at 5:28 PM, Vladimir Ozerov <[email protected]> wrote: > Konstantin, > > I do think it is good idea to remove this channel completely. It is true, > that Gitter is not very convenient instrument. But it is very easy to use > from user perspective, especially for ad hoc questions and chatting about > the product. SO is not appropriate for this due to aggressive moderators, > and user list is not appropriate either because it requires subscription > which user might want to avoid (spam in emails). > > May be it makes sense to change the instrument, not remove it. E.g. move > to Slack. > > On Thu, Oct 26, 2017 at 5:11 PM, Konstantin Dudkov <[email protected]> wrote: > >> Igniters, >> >> Last months there are a lot of questions in userlist and gitter and >> answering that questions I found gitter completely inappropriate for user >> support: >> >> - there are no threads there, so it's hard to track discussion or see >> unanswered questions >> - when somebody post stacktrace or code snippet all message list scrolls >> far up, hiding previous messages >> - many questions that need more than simple answer or some kind of >> discussion are moved to anyway >> - using gitter people are waiting for fast answer, that is not always >> possible (timezones, etc.) >> >> I think it is better to remove link to gitter from all our sites/manuals >> and to focus on answering in userlist and StackOverflow only. >> >> Thoughts? >> >> -- >> Regards, Konstantin. >> > >
