I fully agree with Konstantin and Denis. Gitter is a project without owner and we should find owner or get rid of it. User & dev lists seem to be enough to keep moving forward.
On Thu, Oct 26, 2017 at 6:52 PM, Denis Magda <[email protected]> wrote: > I share the same opinion as Konstantin. > > Gitter/slack/whatever is a good communication channel for contributors and > committers who *work together* on a specific functionality or component and > want to discuss things faster. > > As for general user or dev questions they should be directed to the > mailing lists directly since all we are volunteers here and will reply > depending on personal availability. > > Finally, the ASF board raised a reasonable question on how do we ensure > that people get a response, who keeps an eye on the channel… > > So, as a first step I would remove all the references to the channel on > Ignite site unless we have individuals here who track it. > > — > Denis > > > On Oct 26, 2017, at 7:11 AM, Konstantin Dudkov <[email protected]> wrote: > > > > Igniters, > > > > Last months there are a lot of questions in userlist and gitter and > answering that questions I found gitter completely inappropriate for user > support: > > > > - there are no threads there, so it's hard to track discussion or see > unanswered questions > > - when somebody post stacktrace or code snippet all message list scrolls > far up, hiding previous messages > > - many questions that need more than simple answer or some kind of > discussion are moved to anyway > > - using gitter people are waiting for fast answer, that is not always > possible (timezones, etc.) > > > > I think it is better to remove link to gitter from all our sites/manuals > and to focus on answering in userlist and StackOverflow only. > > > > Thoughts? > > > > -- > > Regards, Konstantin. > >
