>> I call those drive-by bug reports.
>
> I'd welcome drive-by patches. ;-)

Good one, made me smile today.

> But only to a certain extend. We also get the "I can't send
> email"-stuff which in 99.99999% of all cases is config related. But I
> guess there are various things how we can improve that etc..

Shoot me a top three issues that aren't bugs that you run across.

1)
PHP memory limit reached.
( Which actually may be a bug in some cases )
2)
Database misconfigured
3)
???

> I try to confirm them too. I am trying to check Trac's timeline every
> day and work through issues. It obviously doesn't work always like
> that, but generally that's what I try. And when I say, "I", I really
> mean "we". I know are doing the same.

Fabulous.

>> OK, what about RFE's though ?

> Could have a trac ticket, I suppose. There is nothing wrong with it.
> But currently it doesn't always work like that.

That's what I would like to see, is some responses here on how to  
best handle RFEs.
I think there seems to be an extablished "workflow" for bugs, it is  
more a matter of getting users to push feedback into what is  
established. With RFEs it doesn't seem like a similar "workflow"  
exists. Maybe one doesn't need to exist, I don't know. However, I  
subscribe to the users mail list and there are some drive-by RFEs  
there. If I had a page or procedure to point them to . . .


Charles Dostale
System Admin - Silver Oaks Communications
http://www.silveroaks.com/
824 17th Street, Moline  IL  61265

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