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https://issues.apache.org/jira/browse/SOLR-9587?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=15538696#comment-15538696
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Shawn Heisey commented on SOLR-9587:
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I looked for a previous issue before opening this one. I couldn't find
anything related, even though I was sure I HAD seen one before. If I had found
one, I would have updated the old issue.
The apaste site is available to anyone. It's https://paste.apache.org/ that
only allows committers to make pastes. I use apaste all the time, but I have
rarely used the committer version.
We will need some information available to ensure that we don't put a large
burden on infra through heavy use of the paste bucket by our userbase --
initially we may not want to mention apaste at all to users with this script,
at least until we've discussed it with infra, and maybe taken steps with infra
to create something specifically for these compressed packages. We might not
want to use infra resources at all -- have users rely on existing file-sharing
sites like dropbox, etc.
This particular script can place a link to a community wiki page about support
packages in its output, where we have fairly detailed information about how to
best use the package to get help.
> Script for creating a redacted tech support package
> ---------------------------------------------------
>
> Key: SOLR-9587
> URL: https://issues.apache.org/jira/browse/SOLR-9587
> Project: Solr
> Issue Type: New Feature
> Security Level: Public(Default Security Level. Issues are Public)
> Components: scripts and tools
> Reporter: Shawn Heisey
> Priority: Minor
>
> When users need help with Solr from the project, relevant config and log
> information from their install is usually the best way that we can help them.
> If we had an easy way to gather all useful information into a single
> compressed file that a user could place onto a file sharing site, we'd be in
> awesome shape.
> If the script was smart enough to try and keep the final size of the package
> under 1MB, which might be challenging until we have a better handle on
> logfile rotation, most users would be able to share the package using
> Apache's own pastebin, which can be found here: http://apaste.info
> If we pass control to the SolrCLI Java class as part of the script
> functionality, we can also automatically redact any *config* information that
> we *know* to be sensitive, like passwords. Automatic redaction of logfiles
> might be nearly impossible, but we should be making efforts in our standard
> INFO-level logging to never log anything most users would consider to be
> sensitive. If the user bumps to DEBUG or TRACE, all bets are off.
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