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https://issues.apache.org/jira/browse/SOLR-9587?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=15538701#comment-15538701
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Shawn Heisey commented on SOLR-9587:
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Attachments to the mailing list seem to work only a small percentage of the
time. I will ask Infra to clarify what the attachment policies are, and help
us figure out the best way to approach the dilemma of easily transporting these
packages for support.
> Script for creating a redacted tech support package
> ---------------------------------------------------
>
> Key: SOLR-9587
> URL: https://issues.apache.org/jira/browse/SOLR-9587
> Project: Solr
> Issue Type: New Feature
> Security Level: Public(Default Security Level. Issues are Public)
> Components: scripts and tools
> Reporter: Shawn Heisey
> Priority: Minor
>
> When users need help with Solr from the project, relevant config and log
> information from their install is usually the best way that we can help them.
> If we had an easy way to gather all useful information into a single
> compressed file that a user could place onto a file sharing site, we'd be in
> awesome shape.
> If the script was smart enough to try and keep the final size of the package
> under 1MB, which might be challenging until we have a better handle on
> logfile rotation, most users would be able to share the package using
> Apache's own pastebin, which can be found here: http://apaste.info
> If we pass control to the SolrCLI Java class as part of the script
> functionality, we can also automatically redact any *config* information that
> we *know* to be sensitive, like passwords. Automatic redaction of logfiles
> might be nearly impossible, but we should be making efforts in our standard
> INFO-level logging to never log anything most users would consider to be
> sensitive. If the user bumps to DEBUG or TRACE, all bets are off.
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