Hello everyone,

I have just had a nice conversation with Greg Stein, VP of Apache Infra,
about the topic of creating tickets against Apache Infra.

In the past, we had the restriction that only IPMC members (speak, mentors)
were allowed to file tickets against Apache Infra. This was due past issues
where tickets have been created without previous discussions on dev@ and
from people who were not PPMC members, thus creating too much churn.

During the last year, the MXNet community has shown that we are able to
adhere to the Apache ways. Thus the restrictions are being lifted and the
following policy get set in place:

- Only PPMC members are allowed to create tickets (if you can see
[email protected], you're good to go)
- Committers are not allowed to create tickets (if you have write access to
GitHub but can't see [email protected], you're not a PPMC member but
a committer)
- Contributors are not allowed to create tickets (if you're neither a PPMC
member, nor a committer, then you're a contributor)
- There always has to be a dev@ thread before a ticket can be created. That
thread has to be linked in that said ticket.
- Always search for a solution yourself (self-service) before engaging with
Apache Infra.

I'm not sure about a good place to document these guidelines. If somebody
has a good idea where we should write them down, please feel free to drop
me a link and I'll paste them in there.

Thanks everybody for the great collaboration around Apache Infra tickets!
This was a prime example of a community working together.

Best regards,
Marco

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