On 8/9/05, Sean Schofield <[EMAIL PROTECTED]> wrote: > I'd be interested to hear how other projects handle this as well. I > certainly agree with you that you should not be stuck moderating all > of these emails. >
I follow the same pattern you do when moderating commons-dev ... although I'm not always as diligent about sending the reminder back to the poster. One thing that can help is to have more than one moderator, so that messages don't get hung up for days when the moderator is offline for a while (and they actually expire after a few days anyway). The downside, of course, is that *both* moderators get to go through all the spam :-(. I'm guessing there's 50 a day or so of those -- fortunately, dealing with them (once you know what it is) is zero-effort. > Is unsubscribed user the only reason why you would get an email in > your moderator queue? If so I think its approrpiate to automatically > send an email back to the user letting them know they are not > subscribed, etc. This should work for gmail users as well. > Two other scenarios I have seen for moderator queue messages: * People who subscribe on one address and post occasionally on another. (The moderator can deal with this issue once by specifically allowing postings from the alternate address, even though it's not subscribed). * New committers, whose SVN-originated messages will need to be specifcially "allowed" in this fashion. Craig > sean > > On 8/9/05, Manfred Geiler <[EMAIL PROTECTED]> wrote: > > Hi all, > > Since our mailing list traffic is growing from day to day we are also > > facing more and more moderator mails. As you all (hopefully! ;-) know > > our lists are both "subcribers only" which is documented on our > > homepage. Every email from a non-subscriber is held for moderation. > > There are two kinds of users affected: > > * New users who either have not read the "subcribers only" hint or > > catched our list adresses somewhere else. (Don't know where they would > > expect the answer. Personally? Not very nice community thinking...) > > * Old users who changed their emails and forget to (re)subscribe or > > users who sporadically use an alternative adress (e.g. web mail) > > > > Now comes my question (or better: cry for help ;-) > > Does anybody have ideas how we can manage this in the future? Back > > from a 5(!) days vacation since yesterday I still have 20 moderator > > mails of such kind waiting for confirmation. (Not mentioning the 50 > > spam mails which I can drop easily but have to open each though) > > I am afraid of beeing absent longer! :-) > > > > Until now I handled those mails in a friendly manner. Which means, > > that I accepted those mails and at the same time sent a kind > > "subcribers only" reminder to the sender. Since MyFaces moderation > > should not be my full time job I do not want to handle it that way any > > longer. Someone might say: that's ok, bad luck for the ignorant. But: > > I see a problem for (at least) all gmail users. Gmail has the feature > > of hiding duplicate mails, so you never see your own mail coming back > > from the list. Which is fantastic in most cases, of course. But for > > the mentioned cases gmail users never will be aware of their mail > > beeing stuck, they would just wonder why nobody answers. > > > > What do you think? How do other projects handle this? Any ideas? > > Periodically send reminders on the lists? > > Better noticeable hint on the homepage? > > > > Thanks, > > Manfred > > >
