When we are talking about the quality of tickets here, I would like to come up with this approach again: https://pastebin.com/hcx7SDUb
To have a bit more Quality in the tickets, a lot of Projects on GitHub does this. We will not catch everything with that but we will got more than now. My 2 cents. Cheers Chris Von: Peter Kovacs Gesendet: Freitag, 16. August 2019 17:57 An: dev@netbeans.apache.org Betreff: Re: Lots of issues reported, how to handle them? +1 Am 16. August 2019 17:55:31 MESZ schrieb Daniel Gruno <humbed...@apache.org>: >On 8/16/19 5:52 PM, Peter Kovacs wrote: >> People will also if you have 10 000 open issues that are open because >no one solved them. >> If people write a good bug report then fine. If nobody can work with >it, they should reopen it when they are willed to >> write more. > >I think a LOT of this comes down to the exact handling of these >tickets, >the wording in the closing comment. It should be in a welcoming tone, >politely explaining why it's being closed, encouraging people to help >us >help them by providing more insight into their issues. > >> >> My 2 cent >> >> Am 16. August 2019 15:31:33 MESZ schrieb Scott Palmer ><swpal...@gmail.com>: >>> Please NEVER close an issue that has not been verified as fixed or >>> no-longer relevant. >>> >>> That is the #1 way to discourage participation. "I report the bug - >>> nobody fixed it , they just closed the issue without even >considering >>> it" … that’s a crap way to do things. >>> >>> By all means change the state of the issue to indicate more >information >>> is needed. Like, “This was reported against 8.2, does this still >occur >>> in 11.1?” (Why wouldn’t it still be a problem if it hasn’t been >marked >>> fixed already?) >>> >>> If the module hasn’t been donated yet, but it will be, why would you >>> intentionally lose all that feedback about what still needs to be >>> fixed? >>> >>> Deferring an issue is not the same as closing an issue. If you >haven’t >>> verified the issue is fixed DO NOT CLOSE it. Thats just giving the >>> finger to the community that bothered to report the issue and try to >>> help make NetBeans better. >>> >>> A better approach would be to script something that went through old >>> opened issues and asked for them to be re-evaluated by the submitter >>> (if they are still around). >>> >>> Scott >>> >>>> On Aug 13, 2019, at 4:23 pm, Matthias Bläsing >>> <mblaes...@doppel-helix.eu> wrote: >>>> >>>> Hi, >>>> >>>> Am Montag, den 12.08.2019, 16:10 +0200 schrieb Geertjan Wielenga: >>>>> >>>>> There's understandable frustration by people reporting issues ( >such >>> as our >>>>> issue filer hero Chris Lenz :-) ) about issues being filed and not >>> being >>>>> responded to. >>>>> >>>> >>>> this might sound rude, but at this time I would no encourage people >>> to >>>> file new issues. We need people working on reviewing PRs and fixing >>>> things. >>>> >>>> People wanting to help, but not code, could triage the issues: >>>> >>>> * close bugs reported against 8.2 with the request to verify >against >>>> 11.1 >>>> * bugs referencing not yet donated/removed modules (hibernate, CND) >>>> should be closed, as they are currently noise which distracts >from >>>> the >>>> * close issues, that are not issues, but questions (they should not >>> be >>>> in the issue tracker) >>>> * merge duplicate issues >>>> * close issues if issue is already fixed in a released version >>>> * close issues with too little information >>>> >>>> Just two thoughts from the top of my head >>>> >>>> Matthias >>> >>> >--------------------------------------------------------------------- >>> To unsubscribe, e-mail: dev-unsubscr...@netbeans.apache.org >>> For additional commands, e-mail: dev-h...@netbeans.apache.org >>> >>> For further information about the NetBeans mailing lists, visit: >>> https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists >> > > >--------------------------------------------------------------------- >To unsubscribe, e-mail: dev-unsubscr...@netbeans.apache.org >For additional commands, e-mail: dev-h...@netbeans.apache.org > >For further information about the NetBeans mailing lists, visit: >https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
