Hi Christian, my point is, that a welcoming issue tracker is an illusion for users. The reality is, that most issue reports will be unanswered and ignored. That is a reality now and was a reality when NetBeans was driven by Oracle.
While it would nice if a shitload of people here would only wait for issues to come in and fix, it is far from reality. So people asking for an open tracker have to answer the question: - Who triages issues? - Who ensures bugfixes are tied to their issue reports? - Who ensures that issues are checked if they are gone in newer versions? This is my opinion, but I won't stay in the way of people wanting to make people feel welcome. These people just have to understand, that they have to deal with their capacity and can't require others to follow or add more time. Greetings Matthias Am Sonntag, dem 09.01.2022 um 15:34 +0100 schrieb Christian Lenz: > A Software without an issue Tracker? Every software has Bugs open source or > closed source doesnt’t matter. A lot of open source software also works > because of they have some core members working on. I’m glad that we have some > who brings effort into NetBeans still people from oracle. So first if people > don’t see the issue section they will complain and more or less create PRs > with their questions or they will leave NetBeans. How do other projects work > under Apache? How popular are they? Are there more people who work on other > projects payed by a company? > > At the end, we should be more active by reacting on issues and also more > friendly in our communication. When I see people creating issues, I see them > months later and I try to figure it out and they are not answering anymore > which is normal if they didn’t get attraction asap. Maybe they switched to > another IDE due to the problem? If we show the user, that they are not alone > with their roblems, just to say: „hey user we are seeing you and your issue, > we comment on your issue but atm, we don’t have any plans or time to fix this > so please try it by your own and we will help you as much as we can“. Makes > more sense than saying nothing, or saying „it works on my machine“ and leave > them alone. That is much more frustrating than a good explained comment. > > > Cheers > > Chris > > Von: Matthias Bläsing > Gesendet: Donnerstag, 6. Januar 2022 17:41 > An: dev@netbeans.apache.org > Betreff: Re: GitHub issues - initial templates and labels > > Hi, > > Am Donnerstag, dem 06.01.2022 um 10:04 -0600 schrieb Glenn Holmer: > > On 1/6/22 09:38, Neil C Smith wrote: > > > Following the lazy consensus thread I've started work on porting > > > Airflow's issue forms for NetBeans, making changes where necessary. > > > > > > There is an in progress PR at https://github.com/apache/netbeans/pull/3415 > > > > The bug report form is excellent. It looks welcoming, like we really > > want people to file issues. The last thing you want is for someone to > > start filing an issue, then give up in exasperation because it's more > > complicated than their tax returns. I was particularly impressed by "we > > are happy to guide you in the contribution process". > > Do we really want to encourage people to file issues?! My take on the > current situation is, that there is no one really working on fixing > issues, apart from the issues relevant to them (which is OK!). > > While I like the form, I don't see an improvement relative to JIRA. As > long as people can file issues and then go away, we will end up with > the same mess as bugzilla and jira. > > Maybe I'm missing something obvious, but IMHO the focus should be how > to streamline fixes from drive-by contributors. For this we need a > form, where people can document, that they agree to the donation > without having an ICLA on file. That way we can source more people > working on the code base and not lose time with useless discussion > about legal mergability. > > Greetings > > Matthias > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@netbeans.apache.org > For additional commands, e-mail: dev-h...@netbeans.apache.org > > For further information about the NetBeans mailing lists, visit: > https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists > > > > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@netbeans.apache.org For additional commands, e-mail: dev-h...@netbeans.apache.org For further information about the NetBeans mailing lists, visit: https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
