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https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12732496#action_12732496
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Hans Bakker commented on OFBIZ-2561:
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please read the comment we made. As far as i am concerned, if you do not use
the custrequest functionality i see no advantage adding this to the core system.
It is MUCH better to extend existing functionality than to create new.
Regards,
Hans
> Implementing Customer Service functionality
> --------------------------------------------
>
> Key: OFBIZ-2561
> URL: https://issues.apache.org/jira/browse/OFBIZ-2561
> Project: OFBiz
> Issue Type: New Feature
> Components: marketing
> Affects Versions: SVN trunk
> Reporter: Serveen Kaur
> Fix For: SVN trunk
>
> Attachments: SFA_CustomerService.patch
>
> Original Estimate: 48h
> Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to
> that query is provided to customer by employee via email notification.
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