jim schrieb: > Peter Junge wrote: >> Hi Thorsten, >> >> some of your QA members complained about duplicates being submitted. So, >> our people now ask before submitting. But do not worry, we will submit >> it, when nobody answers. >> >> Best regards >> Peter >> >> > Hmm, I would not worry about complaints. > > There must be plenty of duplicates - that's why we have a special button > for them - and in my experience, complaints no longer hurt, after the > first 100 or so ;) > > My suggestion is - at least do a serious search first, then go ahead and > file the issue. > Include a description of the search such as: > "I searched the site for <envelope crash> and found nothing relevant." > That way people can give feedback that might help to improve the > searching method. > I think that would be better than asking on the lists.
Yes, definitely. Your procedure looks quite reasonable to me. I think that most developers prefer to talk about bugs in Issue Tracker, not on mailing lists. And QA people usually don't read this list. Ciao, Mathias -- Mathias Bauer (mba) - Project Lead OpenOffice.org Writer OpenOffice.org Engineering at Sun: http://blogs.sun.com/GullFOSS Please don't reply to "[EMAIL PROTECTED]". I use it for the OOo lists and only rarely read other mails sent to it. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
