Hi Wiktor,
On Thu, Dec 05, 2002 at 03:26:56PM +0100, Wiktor Wodecki wrote:
> You can assign a ticket to a customer. However in the queue view
> you can click on the customers number. I'd like to see information
> about the customer, and rather not a customer login prompt.
>
> I don't know, what are you thinking? Discussion welcome :-)
A cool idea! I like it. Anyway, I added this "show customer info"
to AgentCustomer module (CVS). So no new .pl script is needed.
Change the CustomerDBLink in Kernel/Config.pm to
$Self->{CustomerDBLink} =
'$Env{"CGIHandle"}?Action=AgentCustomer&TicketID=$Data{"TicketID"}';
Wiktor thanks for the idea! Ja, I'll write a backend module for
Kernel::System::CustomerUser -=> Kernel::System::CustomerUser::IntDB
If it's ready, it should be no problem to write a
Kernel::System::CustomerUser::LDAP module.
OK?
> Wiktor Wodecki
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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