Hi, I changed text/plain to text/html without any effect. Answered tickets are still plain text. Which file is responsible for sending tickets from the OTRS system, related to plain or html content?
Chris -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer Sent: Tuesday, December 23, 2003 4:34 PM To: Development community of OTRS Subject: Re: [dev] HTML email Hi Chris, On Tue, Dec 23, 2003 at 02:33:49PM +0100, Reurings, Chris wrote: > I have a question about sending HTML mail from the OTRS system. > Is this in some kind of way possible. > I already implemented a nice HTML editor for the AgentCompose function. > So that's already done. > But how can I change the content type from text/plain to text/html for > outgoing mail? > While sending mail with HTML tags, I receive mail with plain text and plain > HTML tags, without the Try this Kernel/System/Ticket/SendArticle.pm ~ line 106 [...] # build header my $Header = { From => $Param{From}, To => $Param{To}, Cc => $Param{Cc}, Bcc => $Self->{SendmailBcc}, Subject => $Param{Subject}, 'Message-ID' => $MessageID, 'In-Reply-To:' => $InReplyTo, 'References' => $InReplyTo, 'X-Mailer' => "OTRS Mail Service ($VERSION)", 'X-Powered-By' => 'OTRS - Open Ticket Request System (http://otrs.org/)', Organization => $Self->{Organization}, Type => 'text/plain; charset='.$Charset, Encoding => '8bit', }; [...] There you could change the text/plain to text/html. Maybe this is what you want. > Chris Reurings Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
