Hi Paul,

On Sun, Feb 01, 2004 at 04:28:50AM -0500, [EMAIL PROTECTED] wrote:

> I'm wondering if (hoping that) the following features will appear in 1.2..
> we're really looking forward to them:
> 
> - Write email (new ticket) to customer 
>    http://lists.otrs.org/pipermail/otrs/2003-April/001377.html
> - Add TicketHookSpace -> e. g. ": " or ""
> - merge tickets -
>    http://lists.otrs.org/pipermail/otrs/2002-August/000147.html (martin)

Yes, we try it. Maybe we can't get a) and b) into 1.2.
But for c) is a new feature called "ticket link" in OTRS 1.2 b2.

> Paul

Thanks!

  Martin Edenhofer

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