What about using a Wiki to mock up some ideas for documentation? Pretty easy
to collaborate that way. 
Then, couldn't it later be converted to Docbook?  

-- Rick Cogley
Tokyo



-----Original Message-----
From: Martin Edenhofer [mailto:[EMAIL PROTECTED] 
Sent: Monday, July 19, 2004 5:36 AM
To: Development community of OTRS
Subject: Re: [dev] OTRS documentation contribution

Hi Robert,

On Sun, Jul 18, 2004 at 09:03:46PM +0200, Robert Heinzmann wrote:
> I was thinking about participating in the documentation of OTRS. We 
> are using OTRS ourselves and I'm following the OTRS mailing list for 
> some time now. I think the manual lags some basic explaination of term 
> and of what certain configurations and actions implicate (what is 
> eskalation, what is forward etc.). Those should be cleared out so that 
> one can say "rtfm"
> 
> Questions are:
>       How to contriubute ?

We are think about rewrite the whole manual. What do you think?

Contribute is easy. Just send something (docbook or plain ascii) to us and
we can talk about.

>       Which format ?

The current format is sgml/docbook.

>       Which language ?

English or German.

>       Is there some kind of guide ?

No, just try http://cvs.otrs.org/ -> doc and http://www.docbook.org/

> Thank you,
> 
> Robert Heinzmann

  Martin Edenhofer

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