Hi Andreas,
On Tue, Aug 10, 2004 at 11:41:52AM +0200, Andreas Jobs wrote:
> > Is it free to put it into the OTRS framework?
>
> Yes, of course it it.
Thanks!
> BTW:
>
> Currently I'm working on an "incident-report" module for OTRS.
> Normally a customer creates the ticket. In our case we must create a
> ticket for a customer. It's like the Phone-View but for the following
> scenario:
>
> We detect a virus infection (for example). Now we want to notify the
> customer and create a ticket to track this case.
>
> This may be interesting for your customers, too.
How about the Email-Ticket (Compose-Ticket)? In this case (if a virus
infection is detect) send an email/new ticket (maybe based on an tempate) to
the customer and you can trace this ticket in your system.
> Andreas
>
> --
> ! Andreas Jobs Network Operating Center !
> ! Ruhr-Universitaet Bochum !
Martin Edenhofer
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