Martin Edenhofer said the following on 08/10/2004 11:56 AM: > How about the Email-Ticket (Compose-Ticket)? In this case (if a virus > infection is detect) send an email/new ticket (maybe based on an tempate) to > the customer and you can trace this ticket in your system.
Thanks for the tip. (I should keep my eyes open ;-)) Andreas -- ! Andreas Jobs Network Operating Center ! ! Ruhr-Universitaet Bochum ! ! Cats can work out mathematically the exact place to sit that ! ! will cause most inconvenience. Pam Brown ! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
