Hi Alex,
Alex Mihicinac wrote:
i've made an autoforward script (with OTRS functions), to forward all tickets to some mailing list.
Script is working fine when i run it in shell. Now i'd like to know where in source I can "call" my script, that every mail which goes to specific queue, would be autoforwarded too? Ticket number must be assignet to that mail, before it's forwarded.
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
Thanks! :)
Alex
Martin
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