Hi Alex,
Alex Mihicinac wrote:
You need to clarify what "every mail which goes to specific queue" means.
-> New Tickets? -> Also follow ups? -> Also agent answers?
oops, my mistake! :-)
Well, it means for new tickets and follow-ups (basically e-mails which come into OTRS)
In OTRS 2.0 I would say a postmaster post filter would be the fine point (OTRS 1.x comes only with postmaster pre filter).
For OTRS 1.x you need to patch Kernel/System/Postmaster.pm -> Run() (IMO).
MfG,
Alex
Martin
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
