Hi Veena,
vee na schrieb:
> One of my clients wants me to stop the aging process of a ticket when it
> is closed. Can any body of you point me to the code where I can modify
> to get the requirement fulfilled.
>
> Any inputs regarding the matter will be a welcome.
Per default the age of a ticket is now()-create_time().
Done in Kernel/System/Ticket.pm -> TicketGet() and
Kernel/System/Ticket/Article.pm -> ArticleGet().
You need to look there to change it.
> Regards:
> Veena. A
Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
