Can you share that script? I have seen many request for that type of function.
Gary Davis PSIC Lab Manager -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Felix Lenz Sent: Wednesday, January 11, 2006 7:24 AM To: Development community of OTRS.org Subject: Re: [dev] Stoping of Ticket age when status is closed Hi Veena, i've scripted something, to get a Ticket "Runtime". It shows the ticket-age during the working-time (you can change them in "SysConfig"), accept the "pending"-states. And this runtime stops, when the ticket-state was set to a "close"-state. But it only will work if your ticket doesn't reopen, when a a customer sendy an follow-up, when the ticket have already been closed. For a followup must be open a new ticket. Is this something you would need? Regards Felix Lenz >Hi Veena, > >vee na schrieb: > > >>One of my clients wants me to stop the aging process of a ticket when >>it is closed. Can any body of you point me to the code where I can >>modify to get the requirement fulfilled. >> >>Any inputs regarding the matter will be a welcome. >> >> > >Per default the age of a ticket is now()-create_time(). > >Done in Kernel/System/Ticket.pm -> TicketGet() and >Kernel/System/Ticket/Article.pm -> ArticleGet(). > >You need to look there to change it. > > > >>Regards: >>Veena. A >> >> > > Martin > >((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 > http://www.otrs.com/ :: Communication with success! >_______________________________________________ >OTRS mailing list: dev - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/dev >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
