Is it possible for me to get the answer, on the request below today?

-----Original Message-----
From: Mamakwa M. Sefiri 
Sent: 19 April 2006 10:03 AM
To: Development community of OTRS.org
Subject: [dev] Connect emails to the otrs system

Good day

I have installed otrs 2.0.4 on a SUSE Linux box. I need to connect
emails on the system. I have tried the fetchmailrc and procmailrc and
still it is not working. I can only get emails that are send only if the
user is logged onto the system. Is it possible that users can send
request to the system using outlook to a specified email address 

Thanks in advance

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