Hi, one question, especially to the ((otrs)) people. Until early 2.1-versions of OTRS, it was possible to forward notes (meaing display a note in ticket-zoom and then click on forward => a mail was composed with the note inserted with a prefixed character below).
During 2.1-versions, action-links on agent-gui disappeared if access to this actions was restricted (bugfix). Since then, the "forward"-link on notes is no longer present, although the forward-action can be manually accessed with the URL (changing Action=AgentTicketZoom in Action=AgentTicketForward). What is your intention: (a) Shall it not be possible to forward notes (much to my regret)? (b) Is it a bug that the forward-link is missing, or can it be configured to be displayed? Bye, Alex _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
