Hi Martin, Martin Edenhofer schrieb: > Hi, > > Alexander Scholler schrieb: >> one question, especially to the ((otrs)) people. >> Until early 2.1-versions of OTRS, it was possible to forward notes >> (meaing display a note in ticket-zoom and then click on forward => a >> mail was composed with the note inserted with a prefixed character below). >> >> During 2.1-versions, action-links on agent-gui disappeared if access to >> this actions was restricted (bugfix). Since then, the "forward"-link on >> notes is no longer present, although the forward-action can be manually >> accessed with the URL (changing Action=AgentTicketZoom in >> Action=AgentTicketForward). >> >> What is your intention: >> (a) Shall it not be possible to forward notes (much to my regret)? > > IMO it depends on what type of articles should be possible to forward. > > Normally just email can be bounced and forwarded. If you forward notes, > it could get confusions. What do you think?
We use notes to store internal work done on the ticket. If we get stuck and need to ask higher-leve-support ourselves, we need to forward notes. > >> (b) Is it a bug that the forward-link is missing, or can it be >> configured to be displayed? > > Today it can not be configured. Only non notes can be bounded and forwarded. Can you point me at the code where this is implemented? > >> Bye, Alex > > -Martin Bye, Alex _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
