hello.
Please find below my first otrs code that show Ticket Owner name (and
other ticket owner infos) insdead of pure Owner (login).
I just added some code into:
Kernel/Modules/CustomerTicketOverView.pm
and into *dtl file CustomerStatusView.dtl
#Kernel/Modules/CustomerTicketOverView.pm
# at begining... use User package
use Kernel::System::User;
[..]
#sub new(), for get UserObject
$Self->{UserObject} = Kernel::System::User->new(%Param);
[..]
#sub ShowTicketStatus(), pub additional parametres to dtl file
# get Ticket data for the ticket
my %TicketData = $Self->{TicketObject}->TicketGet(TicketID => $TicketID);
# get Ticket Owner info...
my %TicketOwnerData = $Self->{UserObject}->GetUserData(User =>
$TicketData{Owner});
# pass on new parameters (OwnerFirstName and OwnerLastName)
# into CustomerStatusView.dtl, see dev.otrs.org, Kenel::System::User for
# addtional params
$Param{OwnerFirstName} = $TicketOwnerData{UserFirstname};
$Param{OwnerLastName} = $TicketOwnerData{UserLastname};
[..]
and inside CustomerStatusView.dtl file, just add/change line with
$Data{"Owner"} to $Data{"OwnerLastName"}, etc...
Any comments walcome...
best regards,
tomasz
--
tomasz zaborowski
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