Hi Sébastien,
Sébastien Prud'homme schrieb:
>> A lot of our users are using email in HTML format. Unfortunately the
>> OTRS html2txt feature doesn't transform HTML entities.
>>
>> My question: with not use the HTML::Transform perl module to do it (or
>> HTML::FormatText::WithLinks)?
>>
>> I've done a small modification on my OTRS test system and it works
>> fine. I've just added a single line of perl code to do this in
>> Kernel/System/EmailParser.pm and removed all the things that were done
>> by the OTRS perl code:
>>
>> $Self->{MessageBody} =
>> HTML::FormatText->format_string($Self->{MessageBody}, leftmargin => 0,
>> rightmargin =>
>> $Self->{ConfigObject}->Get('Ticket::Frontend::TextAreaEmail'));
Yes, like Simon says. I saw there is an bug entry from you:
http://bugs.otrs.org/show_bug.cgi?id=1186
I have checked this and was able to reproduce it.
More info in the bug report! :-)
Many thanks for your help!
-Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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