I added the following lines of code:
<ConfigItem Name="Frontend::Module###AgentTicketEdit" Required="1" Valid="1">
<Description Lang="en">Frontend module registration to allow editing of
draft copies of emails.</Description>
<Group>Framework</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Description>AgentTicketEdit</Description>
<Title>AgentTicketEdit</Title>
</FrontendModuleReg>
</Setting>
</ConfigItem>
In the Framework.xml file located in the folder Kernel/Config/Files/
Then I went to sysconfig and added admin and user groups for read/write
capabilities.
Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN K2P 0B4
www.carms.ca
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-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian
Schoepplein
Sent: September 14, 2007 3:16 PM
To: Development community of OTRS.org
Subject: Re: [dev] OTRS draft saving
Hi Dan,
On Fr, Sep 14, 2007 at 02:05:13 -0400, Dan King wrote:
>I have been working on a new module that will allow an article to be saved,
>instead of sent and allow the article to be brought up later for revision or to
>send. So far I have create a file called AgentTicketEdit.pm and
>AgentTicketEdit.dtl which somewhat resembles that AgentTicketCompose.pm and
>.dtl files.
>
>
>
>I then registered this module in the Framework.xml file and restarted apache.
>When I click on the link that will allow me to edit an article I have saved I
>receive the error message below:
>
>
>
>No Permission!
>
>Message: You need permissions!
How do you register the new module? In otrs the module permissions are
group related, seems that something goes wrong with this for your new
module.
>Dan King
Regards,
Christian
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