Hi Jo,
On Nov 8, 2007, at 3:32 AM, Jo Rhett wrote:
Works, thanks! What does 0 and 2 mean in this context?
It only means, that the request should not create a ticket. It
means, stop processing the ticket creation and force to show the
phone/email mask again (with pre-filled attributes).
I observed that behavior, and it works perfectly for us.
What if I really wanted it to create a ticket, is there a way to do
that? (without prompting the user...)
For a direct ticket creation you need to add more http-from
attributes. The easiest way to find this out is to temporally move
from "post" to "get" method in the AgentTicketEmail.dtl and submit
something on the frontend. Then you will see all attributes (for
example i guess StateID, PrirorityID, ... is missing).
Have fun! :)
-Martin
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