On Nov 8, 2007, at 3:32 AM, Jo Rhett wrote:
What if I really wanted it to create a ticket, is there a way to
do that? (without prompting the user...)
On Nov 8, 2007, at 2:21 AM, Martin Edenhofer wrote:
For a direct ticket creation you need to add more http-from
attributes. The easiest way to find this out is to temporally move
from "post" to "get" method in the AgentTicketEmail.dtl and submit
something on the frontend. Then you will see all attributes (for
example i guess StateID, PrirorityID, ... is missing).
I had tried this originally, using all of the supplied input and was
getting the error I mentioned above (need TicketID). I had actually
used View Source and copied all of the form, etc.
FYI: I found another problem. I am submitting multiple CC fields,
but only one is being put into the CC line of the displayed page. Is
there any way to submit multiple discrete entities? Building the CC
line into a single form field would be challenging at best.
--
Jo Rhett
senior geek
Silicon Valley Colocation
Support Phone: 408-400-0550
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