-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Alex Mihicinac schrieb: > Hi, > > is it possible to hire OTRS development team for making some system > extensions or custom add-ons? > > I'm asking on behalf of Terena Mobility Taskforce (GN2-SA5). > > The biggest deal on the wish list is making two or more OTRS systems to > interact. With simple words, besides moving tickets between queues, > moving between OTRS systems would be possible too. > > Any kind of information would be more than appreciated. >
Hi Alex, as Stefan already mentioned you can obtain commercial support for OTRS, see http://otrs.org/support/ for more information. However, we have already connected two OTRS-instances. OK it's a while ago: it was based on OTRS 2.04. The first instance was used to process and manage test protocols, which were entered as tickets or articles respectively. If a test was unsuccessful, the article was sent to another OTRS-instance which was used for development-/bug-repairing organisation. The transfer method for this interface was an protocol based on encrypted email (since the OTRS-instances where located in different DMZs and there was no way to get some firewall clearing - email was ok). Since the c.a.p.e. IT is a partner of the OTRS AG we support them in some projects. For instance. right now I'm developing an interface from OTRS to some CRM-System on behalf of the OTRS AG. There are already some ideas for interlinking two (or more) OTRS-instances on my whiteboard (and even more in my head :)). From this point of view, I'm sure there's a solution for your problem. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHTFg6vXo8m5PgoXQRAppaAJsHvxYXi5akRdMwF2PvPysD1q0OzQCeM5JU gYvPdlesJf6L5xInJ4v+T/s= =lS9P -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
