"Freerk Kalsbeek" <[EMAIL PROTECTED]> wrote: > One of our customers has it's own first line helpdesk. For the > services we provide we need an interface to their system (peragrine) > for retrieving incidents and obviously closing them in their system > once we closed them in OTRS.
Interesting. I have a similar case - but the application in question is not the same. The client use FogBugz (http://www.fogcreek.com/FogBugz/) Could this integration be done in a way that makes it easier to "talk to other systems" in general? -- Håvard Sørli _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
