Hi Håvard,
On Dec 19, 2007, at 17:36 , Håvard Sørli wrote:
One of our customers has it's own first line helpdesk. For the
services we provide we need an interface to their system (peragrine)
for retrieving incidents and obviously closing them in their system
once we closed them in OTRS.
Interesting. I have a similar case - but the application in question
is
not the same. The client use FogBugz (http://www.fogcreek.com/
FogBugz/)
Could this integration be done in a way that makes it easier to
"talk to
other systems" in general?
Yes. This would be very nice. IMO a generic XML-Interface would be fine.
Do you have any more ideas?
-Martin
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