Hi Michiel,
really good work! It's part of upcoming OTRS 2.4 now. :)))
Greetings,
-Martin
On Feb 3, 2009, at 11:47 , Michiel Beijen wrote:
Good afternoon,
My name is Michiel Beijen and I am a software consultant from The
Netherlands. I have been working with service management software
since 2002 now. I used to work at a company that sold pretty
expensive enterprise-class service management software, BMC Remedy
ITSM, as an implementation consultant. Since about a year now I'm a
freelance consultant. My field is business information management,
which covers subjects such as change management, demand management,
requirements specification, but also testing and training. I also do
(ITIL based) process management, -implementation and -optimization
at customers.
In my opinion that OTRS is quite a powerful tool which already has a
lot of the capabilities the commercial tool which I used to work
with before had. Out of curiosity, and also because I think OTRS has
great potential and I may be able to implement it at some customer
in the future, I am now toying around with OTRS for quite some time,
and answering questions on the mailing list here and there.
I have created a new mail backend for OTRS to be able to communicate
to servers that only allow 'Secure' SMTP; that is, SMTP servers that
only allow SSL or TLS connections. An example of such a server is
the server for Google Apps users, smtp.google.com. I use Google Apps
for Domains for the email of my company.
In bugzilla there are a couple of bugs that seem to be related to
the lack of support for 'secure SMTP': 3041, 3363, 3394 and 3612.
The implementation is pretty straight forward. It uses the perl
module Net::SMTP::SSL which is just a CPAN module. The module has
the exact same implementation as Net::SMTP; so I found out I only
had to copy and rename the Kernel/System/Email/SMTP.pm file and
modify it a little bit to get it working. I have tested it and for
me, it works. I have included the new file, and also patches to
Framework.xml with slightly better wording (English only!) and I've
updated otrs.checkModules to also search for Net::SMTP::SSL and
Authen::SASL which are both needed to talk to SMTP hosts such as
smtp.google.com
I'm not a Perl wizard like you guys are, I'm not that technical -
usually I would be the person communicating between the users and
the developers. That's why I do not have an idea what should go in
the $Id: tag in the document. Can you look at that?
And also, can you please look at my modifications and consider them
for inclusion?
I have also created an enhancement request, bug 3630 in Bugzilla,
for this issue with the files attached.
I would love to hear any comments, thoughts or other remarks on this
small patch, either via this list or offline, my contact details are
below.
In the future I might submit some more work. As I said, since I'm
not a developer, these will more likely be updates and enhancements
to the documentation or things like that.
I already noticed the documentation is published on CVS. Should I
send updates to the CVS documentation to this list?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
<
Framework
.xml
.patch
.txt
>
<
otrs
.checkModules
.patch
.txt
>
<
SecureSMTP
.pm><otrs.checkModules>_______________________________________________
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-Martin
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