fantastic tip! I'll try it :-) Thanks!
On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer <m...@otrs.com> wrote: > Hi Ronaldo, > > On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote: > > Guys, is there a way to connect SLA or Services to the Queues and not to >> Customer? >> >> For Example, we have 2 queues: Software and Hardware >> >> And we like to display software services for those who only see software >> queue and hardware services for those who only see hardware queue. >> > > There are several ways to do so. The easiest one would be: > > a) Add all customers to all services. > > b) Create ACLs to restrict services to queues > > For more info about ACL see > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 > > Ronaldo Richieri >> > > -Martin > > -- > ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > Address of record: Bad Homburg > Local Court: Bad Homburg, HRB 10751 > Tax number: 003/240/97505 > > Chairman of the Supervisory Board: Burchard Steinbild > Executive Board: André Mindermann (CEO), Martin Edenhofer > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009
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