Hi Kirk,
in OTRS default services associated with customers. So if you want to
do an additional filter to put an associate Queues to Services you
could do this by writing an ACL-Modul.
For example see Kernel/System/Ticket/Acl/
CloseParentAfterClosedChilds.pm (example to let not close a ticket
until all linked child tickets got closed)
Other way would be to create a static ACL for every Queue/Service
relation (is more maintaining work for your admin to maintain it).
-Martin
On Apr 28, 2009, at 14:47 , Kirk Shearin wrote:
I am looking for a way to associate Queues to Services in version
2.3.4. My organization has a requirement for new ticket creation.
The queue (To:) drop-down list needs to be generated based on the
Service chosen. So, for example, if a Service named "Desktop
Support" is chosen then only queues that apply to Desktop Support
will appear in the To: drop-down menu. I would appreciate any
advice on how to accomplish this task.
Kirk
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