Hi all,
Guys, is there a way to connect Services to the Queues and not to
Customer
Kindly help me on this below example if any solution.
provide the code for this Example.
Here i have create two Queues and Six services, three are Network
related and remaining three are Desktop related.
Question: When customer is selecting the Network Queue they should be able to see only 3 Network services.
Desktop Queue they should be able to see only 3 Desktop services.
Queues : 1) Network 2) Desktop
Services a) Network problem a) PC not
Booting
b) VPN problem b) Mother
Board Problem
c) Link-Problem c) Ram
Problem
Kindly help me on this above example if any solution.
provide the code for this Example.
Thanks & Regards,
Ramana
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