Hi all,

Guys, is there a way to connect Services to the Queues and not to
Customer

Kindly help me on this below example if any solution.
provide the code for this Example.


Here i have create two Queues and Six services, three are Network related and remaining three are Desktop related.

Question: When customer is selecting the Network Queue they should be able to see only 3 Network services. Desktop Queue they should be able to see only 3 Desktop services.


        Queues :         1) Network                                2) Desktop
        Services            a) Network problem                      a)  PC not 
Booting
                           b) VPN problem                          b)  Mother 
Board Problem
                           c) Link-Problem                         c)  Ram 
Problem


Kindly help me on this above example if any solution.
provide the code for this Example.


Thanks & Regards,
Ramana



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