Hi Every One,
The below given example i wrote the ACL like this.
Now my problem is resolved.
Can we able to write this Code into too shot.
# -----------------------------------------------------------------------
# start of ACL configurations
# -----------------------------------------------------------------------
$Self->{TicketAcl}->{'ACL-Customer-Services'} = {
Properties => {Frontend => {Action =>
['CustomerTicketMessage']}, },
# hide the service's for Queues
PossibleNot => {Ticket => { Service =>
['[RegExp]::','[RegExp]^*']} } };
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
Queue => { Name => ['[RegExp]^Network'] },
},
PossibleNot => {
Ticket => { Service => ['[RegExp]::','[RegExp]^AnitVirus',
'[RegExp]^Network problem',
'[RegExp]^VPN problem',
'[RegExp]^Link-Problem'],
},
},
};
$Self->{TicketAcl}->{'ACL-Name-2'} = {
# match properties
Properties => {
Queue => { Name => ['[RegExp]^Desktop'] },
},
PossibleNot => {
Ticket => { Service => ['[RegExp]::',
'[RegExp]^PCnotBooting',
'[RegExp]^MotherBoardProblem',
'[RegExp]^Ram Problem',
],
},
},
};
# -----------------------------------------------------------------------
# end of ACL configurations
# -----------------------------------------------------------------------
ramana wrote:
Hi all,
Guys, is there a way to connect Services to the Queues and not to
Customer
Kindly help me on this below example if any solution.
provide the code for this Example.
Here i have create two Queues and Six services, three are Network
related and remaining three are Desktop related.
Question: When customer is selecting the Network Queue they should be
able to see only 3 Network services.
Desktop Queue they should be
able to see only 3 Desktop services.
Queues : 1) Network 2) Desktop
Services a) Network problem a)
PC not Booting
b) VPN problem b)
Mother Board Problem
c) Link-Problem c)
Ram Problem
Kindly help me on this above example if any solution.
provide the code for this Example.
Thanks & Regards,
Ramana
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