Hi Thomas, please see the HTML developer manual on doc.otrs.org (this also has infos about package building) and the API reference on dev.otrs.org.
This should definitely be implemented as a package, without changing any of the core OTRS files. Good luck! :D mg Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner: > Hello, > > before I get lost in the source, it would help if I could get some > basic infos. > Can somebody give me a very short intro to the architecture of otrs 3? > > I want to add a new ticket function - something like "Send summary of > ticket". > Can/Should this be implemented as a package? > > Is there somewhere a discription how to create a package? > > Thanks > Thomas Kaltenbrunner > -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit! --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
