Hi Thomas,

On 19.08.2010, at 12:17, Thomas Kaltenbrunner wrote:
>> please see the HTML developer manual on doc.otrs.org (this also has
>> infos about package building) and the API reference on dev.otrs.org.
>>   
> Ups. A very good intro and I did not find it :-[
> Since there is no document for the neweset version, can you or someone else 
> point out the mayor changes in architecture and API from 2.4 to 3?

The developmer manual for OTRS 3.0 is online (but not listed in the nav bar 
right now). -> http://doc.otrs.org/developer/3.0/en/html/

The major change is the completely new interface (moved from html with table 
layout to clean markup and css).

Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x

PS: Can you point me out what you want to create/change? So I can write you 
what steps you need to go.

 -Martin

>> This should definitely be implemented as a package, without changing any
>> of the core OTRS files.
>>   
> OK.
> 
> Thanks
> 
> Gruß
> Thomas
>> Am 18.08.10 16:35, schrieb Thomas Kaltenbrunner:
>>   
>>> Hello,
>>> 
>>> before I get lost in the source, it would help if I could get some
>>> basic infos.
>>> Can somebody give me a very short intro to the architecture of otrs 3?
>>> 
>>> I want to add a new ticket function - something like "Send summary of
>>> ticket".
>>> Can/Should this be implemented as a package?
>>> 
>>> Is there somewhere a discription how to create a package?
>>> 
>>> Thanks
>>> Thomas Kaltenbrunner

Blog: http://edenhofer.de/

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