Thank you, Moritz, for your response. Sorry for the delayed response on my part.
More information: This problem cropped up (perhaps coincidentally) when I was trying to move a work flow process from beta to live. Some of this had to be manual and some export/import. There was also some customized code that is used in certain situations. When this problem occurred, I tried to solve it and was unsuccessful. I then went back to a previous backup of OTRS and the problem was still there. I then restored from a week before I did anything (when it was working fine) and the problem was still there. Not sure why that is the case. My only other option is restore the whole virtual machine, not just OTRS. I was rather not do that and instead solve the problem if possible so it won't happen again. I still need to put up the work flow into production. In regard to what you said about the user records being incomplete, I would think that a full restore from when everything was working would make that correct. I f you can tell me how to check that, I can do that. Here is the error message (generated when an item is selected from a dynamic field drop down list or multiselect box): Error during AJAX communication. Status: error, Error: Internal Server Error In the Net tab of firebug , it blows up when doing a POST against the index.pl of the server with a 500 Internal Server Error. It is going against port 80 and it shows 104ms. The headers tab shows the following: Connection close Content-Encoding gzip Content-Length 402 Content-Type text/html; charset=iso-8859-1 Date Fri, 27 Dec 2013 22:34:04 GMT Server Apache/2.2.22 (Ubuntu) Vary Accept-Encoding Request Headersview source Accept application/json, text/javascript, */*; q=0.01 Accept-Encoding gzip, deflate Accept-Language en-US,en;q=0.5 Cache-Control no-cache Connection keep-alive Content-Length 709 Content-Type application/x-www-form-urlencoded; charset=UTF-8 Cookie __utma=195136568.708832505.1344630644.1386606342.1386775185.17; __utmz=195136568.1344630644.1.1.utmcsr=10.0.2.167:8080|utmccn=(referral)|u tmcmd=referral|utmcct=/web/blake/profile; SCREEN_NAME=6f41424a674c304a4358716239344b6937364e67486363793063732b753761 2b; OTRSAgentInterface=10e59a784de188e30b1a17be0a166fa882 Host otrslamp.emacinc.com Pragma no-cache Referer http://otrslamp.emacinc.com/otrs/index.pl?Action=AgentTicketProcess User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 X-ClickOnceSupport ( .NET CLR 3.5.30729; .NET4.0E) X-Requested-With XMLHttpRequest The Post Tab shows the following: TicketID ;ProcessEntityID=P7;ActivityDialogEntityID=AD2;Expand=;AJAXDialog=1;FormID =1388183642.11254158.1332558;DynamicField_EPN=;DynamicField_DepartmentRout edTo=DR1;DynamicField_RequestedCompletionDateMonth=12;DynamicField_Request edCompletionDateDay=27;DynamicField_RequestedCompletionDateYear=2013;Dynam icField_ItemChangeType=ICT2;DynamicField_RequestersComments=;DynamicField_ AssociatedOrder=;DynamicField_AssociatedProductStepInfo=APS3;DynamicField_ AssociatedProducts=;DynamicField_PartDesc=;DynamicField_AssociatedProductR oHSStatus=APR1;DynamicField_Status=Approval;;ChallengeToken=f96fa8bfb4c17e d248824cdf4c0a2b11;Action=AgentTicketProcess;Subaction=AJAXUpdate;ElementC hanged=DynamicField_ItemChangeType Source TicketID=;ProcessEntityID=P7;ActivityDialogEntityID=AD2;Expand=;AJAXDialog =1;FormID=1388183642.11254158.1332558;DynamicField_EPN=;DynamicField_Depar tmentRoutedTo=DR1;DynamicField_RequestedCompletionDateMonth=12;DynamicFiel d_RequestedCompletionDateDay=27;DynamicField_RequestedCompletionDateYear=2 013;DynamicField_ItemChangeType=ICT2;DynamicField_RequestersComments=;Dyna micField_AssociatedOrder=;DynamicField_AssociatedProductStepInfo=APS3;Dyna micField_AssociatedProducts=;DynamicField_PartDesc=;DynamicField_Associate dProductRoHSStatus=APR1;DynamicField_Status=Approval;;ChallengeToken=f96fa 8bfb4c17ed248824cdf4c0a2b11;Action=AgentTicketProcess;Subaction=AJAXUpdate ;ElementChanged=DynamicField_ItemChangeType The response tab shows the following: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>500 Internal Server Error</title> </head><body> <h1>Internal Server Error</h1> <p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p> <p>Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.</p> <p>More information about this error may be available in the server error log.</p> <hr> <address>Apache/2.2.22 (Ubuntu) Server at otrslamp.emacinc.com Port 80</address> </body></html> Please let me know if I can provide further information. I need to get this resolved as soon as possible. Thanks in advance...Dan Stover. -----Original Message----- From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Moritz Lenz Sent: Saturday, December 28, 2013 10:16 AM To: dev@otrs.org Subject: Re: [dev] OTRS Ajax/JSON Issues Hi Dan, On 12/28/2013 04:44 PM, Dan Stover wrote: > I am running OTRS 3.2.7 and have a beta system running at the same time. > A while back, I ran into an issue on the live system where, when a > user selects an item from a dynamic field drop down list, an Ajax > communications error is generated. This does not happen on the beta > system on the same virtual machine. Could you please be more specific? What's that error message? If you do it in firefox with firebug enabled, what does the "Net" tab show? Are there any error messages in the log? FWIW I could imagine that an incomplete user record in the database causes server-side errors, and that would explain why you don't see the same error in beta (which hopefully uses a different database). > It appears to be related to the following call in > AgentTicketProcess.pm but is endemic through the entire live system > (only with drop down lists and multiselect boxes); > > my $JSON = $Self->{LayoutObject}->BuildSelectionJSON( [@JSONCollector] > ); > > Any advice would be appreciated. Thanks.Dan. Cheers, Moritz _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
