Hi Robert, this sounds pretty much like an environment issue. Please have a look at http://bugs.otrs.org/show_bug.cgi?id=8533 and the commits referenced there. Maybe this helps to debug the issue further.
Regards, mg Am 24.04.14 16:13, schrieb Robert Bunker: > Any advice would be appreciated, thank you. > > Context: > OTRS 3.3.6 installation from source: > https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html > Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292 > (64-bit) > > Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing > when executing in /etc/httpd/conf.d/otrs.conf > > Please note the line numbers referenced for some of the files may be off due > to some debugging code I had added. > > From: /var/log/httpd/error_log > [Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current > script '/opt/' at /usr/share/perl5/FindBin.pm line 181. > BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181. > Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29. > BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm > line 29. > Compilation failed in require at (eval 7) line 2. > ...propagated at /usr/share/perl5/base.pm line 84. > BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99. > Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl > line 69. > BEGIN failed--compilation aborted at > /opt/otrs/scripts/apache2-perl-startup.pl line 69. > Compilation failed in require at (eval 2) line 1. > [Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl > file: /opt/otrs/scripts/apache2-perl-startup.pl for server > ip-XX-XXX-XX-XXX.ec2.internal:0, exiting... > > From: stacktrace code inserted into /usr/share/perl5/FindBin.pm > Trace begun at /usr/share/perl5/FindBin.pm line 113 > FindBin::init at /usr/share/perl5/FindBin.pm line 181 > FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181 > eval {...} at /usr/share/perl5/FindBin.pm line 181 > require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29 > Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181 > eval {...} at /usr/share/perl5/FindBin.pm line 181 > require Kernel/Config/Defaults.pm at (eval 7) line 2 > eval 'require Kernel::Config::Defaults > ;' at /usr/share/perl5/base.pm line 81 > base::import('base', 'Kernel::Config::Defaults') called at > /opt/otrs/Kernel/Config.pm line 99 > Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181 > eval {...} at /usr/share/perl5/FindBin.pm line 181 > require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69 > main::BEGIN at /usr/share/perl5/FindBin.pm line 181 > eval {...} at /usr/share/perl5/FindBin.pm line 181 > require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1 > eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@ > ;' at /usr/share/perl5/FindBin.pm line 181 > > From: some debugging code inserted into /usr/share/perl5/FindBin.pm > START INIT /usr/share/perl5/FindBin.pm > Thu Apr 24 13:53:41 UTC 2014 > me - FindBin::init > parent - FindBin::BEGIN > script - /opt/ > > I can start up httpd and actually run OTRS if I disable mod_perl usage by > altering the "<IfModule perl_module>" line in /etc/httpd/conf.d/otrs.conf to > look for a module that does not exist. Version logged when starting: [Thu > Apr 24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: > Apache/2.4.9 (Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming > normal operations > > That was actually my initial install and I did not notice mod_perl wasn't > being used until after installing and noticing the CGI accelerator was not > active in the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to > do was reference the module correctly in the otrs.conf: "<IfModule > perl_module>". Once I did that I run into the problem I am describing now. > > All instructions were adhered to and all prerequisites pass such as: > /opt/otrs/bin/otrs.CheckModules.pl > perl -cw /opt/otrs/bin/cgi-bin/index.pl > perl -cw /opt/otrs/bin/cgi-bin/customer.pl > perl -cw /opt/otrs/bin/otrs.PostMaster.pl > > Does anyone have any advice or thoughts? > > Here are the perl and httpd version info: > ///////////////////////////////////// > Summary of my perl5 (revision 5 version 16 subversion 3) configuration: > > Platform: > osname=linux, osvers=2.6.18-164.el5az00, > archname=x86_64-linux-thread-multi > uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp > tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux ' > config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 > -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic > -Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall > -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector > --param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g > -Dversion=5.16.3 -Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc > -Dcf_by=Red Hat, Inc. -Dprefix=/usr -Dvendorprefix=/usr > -Dsiteprefix=/usr/local -Dsitelib=/usr/local/share/perl5 > -Dsitearch=/usr/local/lib64/perl5 -Dprivlib=/usr/share/perl5 > -Dvendorlib=/usr/share/perl5/vendor_perl -Darchlib=/usr/lib64/perl5 > -Dvendorarch=/usr/lib64/perl5/vendor_perl > -Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64 /lib64 > /usr/lib64 -Duseshrplib -Dusethreads -Duseithreads > -Dusedtrace=/usr/bin/dtrace -Duselargefiles -Dd_semctl_semun -Di_db -Ui_ndbm > -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio > -Dinstallusrbinperl=n -Ubinco mp > at5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto > -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto > -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto > -Dscriptdir=/usr/bin -Dusesitecustomize' > hint=recommended, useposix=true, d_sigaction=define > useithreads=define, usemultiplicity=define > useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef > use64bitint=define, use64bitall=define, uselongdouble=undef > usemymalloc=n, bincompat5005=undef > Compiler: > cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe > -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE > -D_FILE_OFFSET_BITS=64', > optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions > -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic', > cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe > -fstack-protector -I/usr/local/include' > ccversion='', gccversion='4.8.2 20131212 (Red Hat 4.8.2-7)', > gccosandvers='' > intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 > d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 > ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', > lseeksize=8 > alignbytes=8, prototype=define > Linker and Libraries: > ld='gcc', ldflags =' -fstack-protector' > libpth=/usr/local/lib64 /lib64 /usr/lib64 > libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc > perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc > libc=, so=so, useshrplib=true, libperl=libperl.so > gnulibc_version='2.17' > Dynamic Linking: > dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, > ccdlflags='-Wl,--enable-new-dtags -Wl,-rpath,/usr/lib64/perl5/CORE' > cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall > -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector > --param=ssp-buffer-size=4 -m64 -mtune=generic ' > > > Characteristics of this binary (from libperl): > Compile-time options: HAS_TIMES MULTIPLICITY PERLIO_LAYERS > PERL_DONT_CREATE_GVSV PERL_IMPLICIT_CONTEXT > PERL_MALLOC_WRAP PERL_PRESERVE_IVUV USE_64_BIT_ALL > USE_64_BIT_INT USE_ITHREADS USE_LARGE_FILES > USE_LOCALE USE_LOCALE_COLLATE USE_LOCALE_CTYPE > USE_LOCALE_NUMERIC USE_PERLIO USE_PERL_ATOF > USE_REENTRANT_API USE_SITECUSTOMIZE > Locally applied patches: > Fedora Patch1: Removes date check, Fedora/RHEL specific > Fedora Patch3: support for libdir64 > Fedora Patch4: use libresolv instead of libbind > Fedora Patch5: USE_MM_LD_RUN_PATH > Fedora Patch6: Skip hostname tests, due to builders not being network > capable > Fedora Patch7: Dont run one io test due to random builder failures > Fedora Patch9: Fix find2perl to translate ? glob properly (RT#113054) > Fedora Patch10: Fix broken atof (RT#109318) > Fedora Patch13: Clear $@ before "do" I/O error (RT#113730) > Fedora Patch14: Do not truncate syscall() return value to 32 bits > (RT#113980) > Fedora Patch15: Override the Pod::Simple::parse_file (CPANRT#77530) > Fedora Patch16: Do not leak with attribute on my variable (RT#114764) > Fedora Patch17: Allow operator after numeric keyword argument > (RT#105924) > Fedora Patch18: Extend stack in File::Glob::glob, (RT#114984) > Fedora Patch19: Do not crash when vivifying $| > Fedora Patch20: Fix misparsing of maketext strings (CVE-2012-6329) > Fedora Patch21: Add NAME headings to CPAN modules (CPANRT#73396) > Fedora Patch22: Fix leaking tied hashes (RT#107000) [1] > Fedora Patch23: Fix leaking tied hashes (RT#107000) [2] > Fedora Patch24: Fix leaking tied hashes (RT#107000) [3] > Fedora Patch25: Fix dead lock in PerlIO after fork from thread > (RT#106212) > Fedora Patch26: Make regexp safe in a signal handler (RT#114878) > Fedora Patch27: Update h2ph(1) documentation (RT#117647) > Fedora Patch28: Update pod2html(1) documentation (RT#117623) > Built under linux > Compiled at Apr 2 2014 18:13:49 > @INC: > /usr/local/lib64/perl5 > /usr/local/share/perl5 > /usr/lib64/perl5/vendor_perl > /usr/share/perl5/vendor_perl > /usr/lib64/perl5 > /usr/share/perl5 > . > ///////////////////////////////////// > Server version: Apache/2.4.9 (Amazon) > Server built: Apr 1 2014 05:31:18 > Server's Module Magic Number: 20120211:31 > Server loaded: APR 1.5.0, APR-UTIL 1.4.1 > Compiled using: APR 1.5.0, APR-UTIL 1.4.1 > Architecture: 64-bit > Server MPM: prefork > threaded: no > forked: yes (variable process count) > Server compiled with.... > -D APR_HAS_SENDFILE > -D APR_HAS_MMAP > -D APR_HAVE_IPV6 (IPv4-mapped addresses enabled) > -D APR_USE_SYSVSEM_SERIALIZE > -D APR_USE_PTHREAD_SERIALIZE > -D SINGLE_LISTEN_UNSERIALIZED_ACCEPT > -D APR_HAS_OTHER_CHILD > -D AP_HAVE_RELIABLE_PIPED_LOGS > -D DYNAMIC_MODULE_LIMIT=256 > -D HTTPD_ROOT="/etc/httpd" > -D SUEXEC_BIN="/usr/sbin/suexec" > -D DEFAULT_PIDLOG="/var/run/httpd/httpd.pid" > -D DEFAULT_SCOREBOARD="logs/apache_runtime_status" > -D DEFAULT_ERRORLOG="logs/error_log" > -D AP_TYPES_CONFIG_FILE="conf/mime.types" > -D SERVER_CONFIG_FILE="conf/httpd.conf" > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Martin Gruner Senior Developer R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
