Hi Rocco, I'm not aware of any package that is available for free and adds the capability to the customer interface to link ci's to tickets. This functionality would be really useful though. -- Michiel
On Fri, Aug 1, 2014 at 10:10 AM, Rocco Tocci <rocco.to...@tbsit.com> wrote: > Thanks Michiel, as usual your responses are quick and decisive. > In some cases, the definition of new classes associated with an ad hoc > group can solve my functional requirement. > Michiel, I ask you if know a free package that allow ,in the customer > interface ticket, to link the CIs associated with the customer? > Something similar add-on CI-Assignment but free? > > Thanks > Rocco > > Il 28/07/2014 21.32, Michiel Beijen ha scritto: > > Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS > would be great though. > The only current framework possibility you'd have is to restrict access > based on CMDB classes. > -- > Michiel > > > On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci <rocco.to...@tbsit.com> > wrote: > >> Good day to all, >> Are you aware if there are any plugins or extensions, eventually also for >> a fee, that allow to authorize the view of the CMDB for Agents? >> In this particular case I need to profile the agents according to the >> Configuration Item associated with a Customer Company. >> For example, "Agent1" is enabled in RW only on CI associated with the >> "CustomerCompany1" and not on the CIs associated with other CustomerCompany >> >> Thanks >> Rocco Tocci >> >> >> --- >> Questa e-mail è priva di virus e malware perché è attiva la protezione >> avast! Antivirus. >> http://www.avast.com >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > -- > Rocco Tocci > Application Architect > Strada Prov. 1 BariModugno n. 4 > 70123 Bari Italy > Tel. +39 0803855483 > > TBS IT – Telematic & Biomedical Services Srl a socio unico > Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste > Tel. 040 - 92291 > Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno > Tel. 0742- 32661 > C.F., P.IVA e Registro Imprese (TS) : 01165260322 > Cap.Soc. € 8.000.000,00 i.v. > una società di TBS Group SpA > > Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo > che questo messaggio è riservato esclusivamente al destinatario. Se esso vi > fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a > darcene comunicazione. Grazie. > According to the Italian and international laws in force, we inform you that > this message is reserved only for the addressee. If you are not the > addressee, please delete it immediately and notify us. Thank you. > P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, > consider the environment before printing this e-mail. > > > > ------------------------------ > <http://www.avast.com/> > > Questa e-mail è priva di virus e malware perché è attiva la protezione avast! > Antivirus <http://www.avast.com/> . > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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